Return & Refund Policies

Return & Exchange Policy

Eveness wants to make sure that you are completely satisfied. If, for some reason, you aren't happy with product(s) and want to return them, we make returns simple.

30-Day Returns

You may return or exchange a complete, new product within 30 days.

Items must be:

• Unworn
• Unwashed
• With original tags attached
• In original packaging

Important Details and Exclusions

Refund or exchange option: You may choose an exchange or a refund for the product returned.

Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, or other form of payment used on your original transaction. Only money orders are non-refundable and instead issued as store credit upon return.

Non-refundable exclusions: Include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).

Products must be new and show no signs of use or installation, or Eveness will refuse the return or charge a restocking fee.

Examples of conditions that will lead to refused returns or a restocking fee include:

• Any sign of use
• Tags, stickers, and other manufacturer labels removed or tampered with
• Missing parts or the original product packaging are damaged or tampered with
• A different serial number than the one Eveness shipped
• Physical damage from drops, liquid, mishandling, or similar
• Product(s) returned that were damaged due to improper packaging

Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned but were included in a promotion with the product returned, will have their full individually listed price deducted from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

Damaged product and/or shipping box from the shipment must be reported within 14 calendar days from your delivery date.

When will I get my refund or replacement?

After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.

How will I know if you've received my return?

We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.

Defective Products

A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for a non-refundable store credit towards another product. After 30 days, the defective product is covered under warranty coverage as stated above.

Any product missing manufacturer packaging, accessories or parts, including those promotional in nature, will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange. We exchange exactly what you send us.

In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.

Return Shipping Costs

For most returns, we offer an incredibly discounted UPS Shipping Label program for US customers that can be purchased directly through your Eveness account.

Original shipping costs are deducted from your refund, store credit or exchange towards alternate products.

Missing a Package or Never Received Your Order?

If your tracking information shows that your package was delivered but you cannot find it, please do the following within 48 hours of the expected delivery:

• Verify the shipping address on the order is where you have been looking for the package
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else, such as a neighbor or co-worker, has accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages

If you are still facing any issues, then please contact us at Team@eveness.ai or call us at +1 8188499559.

If you have more questions about our policies and business, please check our FAQs page.

Contact Us